MAINTENANCE
In today’s era, if your website attaining low positioning on Google, then your business is at a big risk. Netking is the best platform that keeps it at the bay by attaining the full-cycle client support services.
OUR SERVICES
Netking’s superior customer support team is constantly trained and educated to address our client’s needs & requirement regarding their brand. We offer a bunch of services that include –
OS and Server
Migration
Sometimes the operational systems & servers don’t perform at the utmost level. Netking Maintenance & Support authorities can migrate their product to some other Operating System or another server to develop the best performance results.
Third-Party Solution
Maintenance
Netking expands the valuable life of your third party software well further than the end-of-life statement & also helps you to reduce TCO & formulate an advanced return on the IT investments and provides the commendable services that your clientele deserve.
Task/Bug Tracking Systems Deployment and Customization
Taking the significance of identifying and reporting defects into the account, our experts can customize and utilize the tasks & bug tracking to guarantee fast issue recognition, reporting, and processing.
Software Maintenance and Proactive Support
Our practical approach helps us to warn our worthy customers if the backup is required, prevent from hacker’s attacks, & foresee some other technical issues which can affect their business.
Application
Improvement
Our skilled support engineers modify the current status of the application; examine its overall performance & possible bugs, and g for the further improvement plans which ensure the better operations of their web products.
Performance/
Availability Monitoring
Netking assists the business to ensure that their Internet goods/products are running in a better way by developing & installing the monitoring services to prevent break-downs.
THIRD PARTY APPLICATION TAKEOVER PROCESS
Total
Analysis
- Architecture and Code Audit
- Documentation Review
- Functional/Performance Testing
Emergency
Response
- Hot Fixes
- Performance Iprovement
- Documentation Recovery
Software
Evolution
- Adaptive/Perfective Maintenance
- Impact Analysis and Modeling
- Software Roadmap and Improvements Planning
Full-Featured
Maintenance
- Incident Management
- Preventive/Corrective Maintenance
- Backup and Recovery
- SLA Management
- Configuration Management
- Release Management
- Knowledge Management
- Quality Management
SUPPORT LEVELS
Level
- Monitor System Data Analysis
- System Malfunction Answers
- Issue Detection
Level
- System Configuration Improvement
- Cache Clearance
- Server Issue Detection
Level
- New System Versions
- Application Improvement
- Code Fixes
- Bug Detection with Software Understanding
Issue processing on all 3 support levels
COOPERATION MODELS
24/7
Our 24/7 Customer Support services literally ensure that your customers, partners, and employees will obtain 1-2-3 Level assistance at every moment and it is ideal for –
- Industry leaders
- Businesses/Brands with some mission-critical services
- International companies that have employees & customers from all over the world
8/5
We provide usual business hours i.e. 8 to 5 IT supports as it fulfils the requirement of all the businesses, while it is extremely cost-efficient & helping our consumers too –
- Always sure to have the precise amount of effectual services within the working hours
- Get rid of the IT support staffing or sourcing requirements
WANT TO START A PROJECT?
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